STEPS TO FOLLOW FOR RETURN
- There is an exchange / return form in your package sent to you. You can take action with your form by sending it to us as specified in the form.
- If you want to return the product or products you have purchased, you can send it via Yurtiçi Kargo within 14 days, which is the legal process.
- You must specify the product you have sent as a return, with the agreement code "Setta Tekstil-877147778", through our contracted company, Yurtiçi Kargo.
Manilabeat.com aims at Manila unconditional customer satisfaction principle in online shopping.
Shipping Fee: Your orders are sent with Yurtiçi Kargo. Your orders will be sent to your registered delivery address by cargo within 1-3 working days. Please check your delivery address before placing your order, our company is not responsible for shipping problems caused by misspellings or false statements.
In accordance with the relevant legislation; By service providers (postal-cargo companies), during the delivery of postal items to the recipient; as a minimum; The name, surname, TR identity number of the recipient (passport number for foreign nationals, the number of the internationally valid document or the number of the document used to determine the identity issued by the Turkish authorities) are recorded and kept confidential for at least two years to present to the relevant authorities when necessary. is stored. If the buyer does not want to give his identity information, the shipment is not delivered, it is returned to the sender.
Return Shipping: If you want to return the product or products you have purchased, you can send it via Yurtiçi Cargo within 14 days, which is the legal process. Exchange and return shipping costs belong to our company. In case the product is sent for a second or third time for exchange within the legal process, the shipping cost belongs to the consumer.
Return Method: You can send it via Yurtiçi Kargo, our contracted company. You must return the product you sent with the agreement code “Setta Tekstil-877147778”. For returns and exchanges, the transportation cost of the products sent outside of this company will not be paid by our company.
Right to return within 14 days: The products you want to return must be sent with the invoice, the tag has not been removed, unused. Products with the smell of skin, sweat or perfume are considered used and will not be refunded. Returns of products with make-up/cream stained will not be accepted.
You can return or exchange the product you purchased (excluding products in the hygienic category such as underwear, personal care, swimwear, shoes, hats) within 14 days from the date of receipt, provided that it has not been used, the tag has not been removed and it has not lost its salability feature. In order for the products to be returned, they must comply with the return conditions.
Refunds: If the products you return comply with the return conditions, Setta Tekstil sends the refunds to the bank within 14 working days. While the average time for the refunded amount to be reflected on credit cards is 1-10 business days, this process may take longer for debit cards. As per bank practices, transactions made in installments are returned in installments in the same way.
Payments made by credit card are returned in the same way, and payments made by money order/eft or cash on delivery are returned to Iban. The product that cannot be sent due to the fact that the stock is out of stock in the orders made with a credit card is returned to the credit card by making a partial refund.
SETTA TEKSTİL SAN. TİC. A.Ş.
Cekmekoy / Istanbul
For support, you can email [email protected] or you can reach Manila Customer Service by calling 0850 885 41 10.